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Frequently Asked Questions

If your questions have not been addressed by the following, please contact us.

Use Of This Website

  • What are the terms for use of this website?

    Terms of Use

    Welcome to our Web site. By using our site, you are agreeing to comply with and be bound by the following terms of use. Please review the following terms carefully. If you do not agree to these terms, you should not use this site. The term “LPH”, “us” or “our” refers to Lambton Public Health, the legal name of the owner of the Web site. The term “you” refers to the user or viewer of our Web Site.

    Acceptance of Agreement.

    You agree to the terms and conditions outlined in this Terms of Use Agreement ("Agreement") with respect to our site (the "Site"). This Agreement constitutes the entire and only agreement between us and you, and supersedes all prior or contemporaneous agreements, representations, warranties and understandings with respect to the Site, the content, products or services provided by or through the Site, and the subject matter of this Agreement. This Agreement may be amended at any time by us from time to time without specific notice to you. The latest Agreement will be posted on the Site, and you should review this Agreement prior to using the Site.

    Copyright.

    The content, organization, graphics, design, compilation, magnetic translation, digital conversion and other matters related to the Site are protected under applicable copyrights, trademarks and other proprietary (including but not limited to intellectual property) rights. The copying, redistribution, use or publication by you of any such matters or any part of the Site, except as allowed by Section 4 below, is strictly prohibited. You do not acquire ownership rights to any content, document or other materials viewed through the Site. The posting of information or materials on the Site does not constitute a waiver of any right in such information and materials. Some of the content on the site is the copyrighted work of third parties.

    Service Marks.

    “Lambton Public Health” and others are our service marks or registered service marks or trademarks. Other product and company names mentioned on the Site may be trademarks of their respective owners.

    Limited License; Permitted Uses.

    You are granted a non-exclusive, non-transferable, revocable license (a) to access and use the Site strictly in accordance with this Agreement; (b) to use the Site solely for internal, personal, and informational purposes; and (c) to print out discrete information from the Site solely for internal, personal, or informational purposes and provided that you maintain all copyright and other policies contained therein. No print out or electronic version of any part of the Site or its contents may be used by you in any litigation or arbitration matter whatsoever under any circumstances.

    Restrictions and Prohibitions on Use.

    Your license for access and use of the Site and any information, materials or documents (collectively defined as “Content and Materials”) therein are subject to the following restrictions and prohibitions on use: You may not (a) copy, print (except for the express limited purpose permitted by Section 4 above), republish, display, distribute, transmit, sell, rent, lease, loan or otherwise make available in any form or by any means all or any portion of the Site or any Content and Materials retrieved from it; (b) use the Site or any materials obtained from the Site to develop, of as a component of, any information, storage and retrieval system, database, information base, or similar resource (in any media now existing or hereafter developed), that is offered for commercial distribution of any kind, including through sale, license, lease, rental, subscription, or any other commercial distribution mechanism; (c) create compilations or derivative works of any Content and Materials from the Site; (d) use any Content and Materials from the Site in any manner that may infringe any copyright, intellectual property right, proprietary right, or property right of us or any third parties; (e) remove, change or obscure any copyright notice or other proprietary notice or terms of use contained in the Site; (f) make any portion of the Site available through any timesharing system, service bureau, the Internet or any other technology now existing or developed in the future; (g) remove, decompile, disassemble or reverse engineer any Site software or use any network monitoring or discovery software to determine the Site architecture; (h) use any automatic or manual process to harvest information from the Site; (i) use the Site for the purpose of gathering information for or transmitting (1) unsolicited commercial email; (2) email that makes use of headers, invalid or nonexistent domain names, or other means of deceptive addressing; and (3) unsolicited telephone calls or facsimile transmissions; (j) use the Site in a manner that violates any provincial or federal law regulating email, facsimile transmissions or telephone solicitations; and (k) export or re-export the Site or any portion thereof, or any software available on or through the Site, in violation of the export control laws or regulations of Canada.

    Linking to the Site.

    You may provide links to the Site, provided (a) that you do not remove or obscure, by framing or otherwise, advertisements, the copyright notice, or other notices on the Site, (b) your site does not engage in illegal or pornographic activities, and (c) you discontinue providing links to the Site.

    Errors, Corrections and Changes.

    We do not represent or warrant that the Site will be error-free, free of viruses or other harmful components, or that defects will be corrected. We do not represent or warrant that the information available on or through the Site will be correct, accurate, timely or otherwise reliable. We may make changes to the features, functionality or content of the Site at any time. We reserve the right in our sole discretion to edit or delete any documents, information or other content appearing on the Site.

    Third Party Content.

    Third party content may appear on the Site or may be accessible via links from the Site. We are not responsible for and assume no liability for any mistakes, misstatements of law, defamation, omissions, falsehood, obscenity, pornography or profanity in the statements, opinions, representations or any other form of content on the Site. You understand that the information and opinions in the third party content represent solely the thoughts of the author and is neither endorsed by nor does it necessarily reflect our belief.

    Unlawful Activity.

    We reserve the right to investigate complaints or reported violations of this Agreement and to take any action we deem appropriate, including but not limited to reporting any suspected unlawful activity to law enforcement officials, regulators, or other third parties and disclosing any information necessary or appropriate to such persons or entities relating to your profile, email addresses, usage history, IP addresses and traffic information.

    Indemnification.

    You agree to indemnify, defend and hold us and our partners, agents, officers, directors, employees, subcontractors, successors, assigns, third party suppliers of information and documents, advertisers, product and service providers, and affiliates (collectively, "Affiliated Parties") harmless from any liability, loss, claim and expense related to your violation of this Agreement or use of the Site.

    Nontransferable.

    Your right to use the Site is not transferable or assignable. Any password or right given to you to obtain information or documents is not transferable or assignable.

    Disclaimer.

    THE INFORMATION, CONTENT AND DOCUMENTS FROM OR THROUGH THE SITE ARE PROVIDED "AS-IS," "AS AVAILABLE," WITH “ALL FAULTS”, AND ALL WARRANTIES, EXPRESS OR IMPLIED, ARE DISCLAIMED (INCLUDING BUT NOT LIMITED TO THE DISCLAIMER OF ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE). THE INFORMATION AND SERVICES MAY CONTAIN BUGS, ERRORS, PROBLEMS OR OTHER LIMITATIONS. WE AND OUR AFFILIATED PARTIES HAVE NO LIABILITY WHATSOEVER FOR YOUR USE OF ANY INFORMATION OR SERVICE. IN PARTICULAR, BUT NOT AS A LIMITATION THEREOF, WE AND OUR AFFILIATED PARTIES ARE NOT LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS, LOSS OF PROFITS, LITIGATION, OR THE LIKE), WHETHER BASED ON BREACH OF CONTRACT, BREACH OF WARRANTY, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE NEGATION AND LIMITATION OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN US AND YOU. THIS SITE AND THE PRODUCTS, SERVICES, DOCUMENTS AND INFORMATION PRESENTED WOULD NOT BE PROVIDED WITHOUT SUCH LIMITATIONS. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US THROUGH THE SITE OR OTHERWISE SHALL CREATE ANY WARRANTY, REPRESENTATION OR GUARANTEE NOT EXPRESSLY STATED IN THIS AGREEMENT.

    ALL RESPONSIBILITY OR LIABILITY FOR ANY DAMAGES CAUSED BY VIRUSES CONTAINED WITHIN THE ELECTRONIC FILE CONTAINING A FORM OR DOCUMENT IS DISCLAIMED.

    Limitation of Liability

    (a) We and any Affiliated Party shall not be liable for any loss, injury, claim, liability, or damage of any kind resulting in any way from (a) any errors in or omissions from the Site or any services or products obtainable therefrom, b) the unavailability or interruption of the Site or any features thereof, (c) your use of the Site, d) the content contained on the Site, or (e) any delay or failure in performance beyond the control of a Covered Party.

    Use of Information.

    We reserve the right, and you authorize us, to the use and assignment of all information regarding Site uses by you and all information provided by you in any manner consistent with our Privacy Policy. All remarks, suggestions, ideas, graphics, or other information communicated by you to us (collectively, a "Submission") will forever be our property. We will not be required to treat any Submission as confidential, and will not be liable for any ideas (including without limitation, product, service or advertising ideas) and will not incur any liability as a result of any similarities that may appear in our future products, services or operations. Without limitation, we will have exclusive ownership of all present and future existing rights to the Submission of every kind and nature everywhere. We will be entitled to use the Submission for any commercial or other purpose whatsoever, without compensation to you or any other person sending the Submission. You acknowledge that you are responsible for whatever material you submit, and you, not us, have full responsibility for the message, including its legality, reliability, appropriateness, originality, and copyright.

    Third-Party Merchant Policies.

    All rules, policies (including privacy policies) and operating procedures of Merchants will apply to you while on any Merchant sites. We are not responsible for information provided by you to Merchants. We and the Merchants are independent contractors and neither party has authority to make any representations or commitments on behalf of the other.

    Privacy Policy.

    Our Privacy Policy, as it may change from time to time, is a part of this Agreement. You must review this Privacy Policy.

    Links to other Web Sites.

    The Site contains links to other Web sites. We are not responsible for the content, accuracy or opinions express in such Web sites, and such Web sites are not investigated, monitored or checked for accuracy or completeness by us. Inclusion of any linked Web site on our Site does not imply approval or endorsement of the linked Web site by us. If you decide to leave our Site and access these third-party sites, you do so at your own risk.

    Copyrights and Copyright Agents.

    We respect the intellectual property of others, and we ask you to do the same. If you believe that your work has been copied in a way that constitutes copyright infringement, please provide our Copyright Agent the following information:

    • An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest;
    • A description of the copyrighted work that you claim has been infringed;
    • A description of where the material that you claim is infringing is located on the Site;
    • Your address, telephone number, and email address;
    • A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and
    • A statement by you, made under penalty of perjury, that the above information in your Notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf. Our Copyright Agent for Notice of claims of copyright infringement on the Site can be reached by directing an e-mail to the Copyright Agent at publichhealth@county-lambton.on.ca

    Information and Press Releases.

    The Site contains information and press releases about us. We disclaim any duty or obligation to update this information or any press releases. Information about companies other than ours contained in the press release or otherwise, should not be relied upon as being provided or endorsed by us.

    Legal Compliance.

    You agree to comply with all applicable domestic and international laws, statutes, ordinances and regulations regarding your use of the Site and the Content and Materials provided therein.

    Miscellaneous.

    This Agreement shall be treated as though it were executed and performed in Sarnia, Ontario, and shall be governed by and construed in accordance with the laws of the Province of Ontario (without regard to conflict of law principles). Any cause of action by you with respect to the Site (and/or any information, Documents, products or services related thereto) must be instituted within one (1) year after the cause of action arose or be forever waived and barred. The language in this Agreement shall be interpreted as to its fair meaning and not strictly for or against any party. Any rule of construction to the effect that ambiguities are to be resolved against the drafting party shall not apply in interpreting this Agreement. This Agreement and all incorporated agreements and your information may be automatically assigned by us in our sole discretion to a third party in the event of an acquisition, sale or merger. If any provision of this agreement is held illegal, invalid or unenforceable for any reason, that provision shall be enforced to the maximum extent permissible, and the other provisions of this Agreement shall remain in full force and effect. If any provision of this Agreement is held illegal, invalid or unenforceable, it shall be replaced, to the extent possible, with a legal, valid, and unenforceable provision that is similar in tenor to the illegal, invalid, or unenforceable provision as is legally possible. To the extent that anything in or associated with the Site is in conflict or inconsistent with this Agreement, this Agreement shall take precedence. Our failure to enforce any provision of this Agreement shall not be deemed a waiver of such provision nor of the right to enforce such provision. Our rights under this Agreement shall survive any termination of this Agreement. The title, headings and captions of this Agreement are provided for convenience only and shall have no effect on the construction of the terms of this agreement.

  • When searching for inspection reports of food establishments by a "Yellow" color rating, Why do the food establishments that result, show the current inspection status as "Green"?

    When searching inspection reports by color rating, the results that are brought forward are showing the current inspection status of the establishment. By clicking on the food establishment name, more information will be revealed showing the date of the inspection when the yellow sign was issued. Inspectors return to the establishment within 24-72 hours to ensure the infractions are corrected. Re-inspections will occur until a Green (PASS) sign is issued.

General Information

  • What is DineSafe Lambton?

    DineSafe Lambton is the new food safety inspection disclosure program in Lambton County. The goal is to give the public quick and easy access to the results of food safety inspections.

  • What are the benefits of the DineSafe Lambton disclosure program?

    • Helps reduce the risk of food-borne illness
    • Helps improve food safety standards
    • Increases compliance with legislation
    • Increases public access to inspection results
  • Will all food establishments be required to post the DineSafe Lambton colored inspection summary signs?

    Yes. All food establishments inspected by Lambton Public Health (LPH) must post signs that reflect their most recent inspection results. Types of food establishments inspected include:

    • General food service establishments (bars,restaurants, cafeterias, delicatessen, butcher shop, grocery store, banquet hall, catering kitchen, etc.)
    • Institutional food service establishments (e.g. hospitals, school cafeterias, nursing homes, licensed childcare centre kitchens, boarding houses with 10 or more residents, etc.)
    • Mobile food service premises (e.g. hot dog carts, catering vehicles, french fry trucks.)

    The DineSafe Lambton program does not apply to certain community special events (e.g. religious suppers, fairs, etc.), private residences or dwellings, farmer's markets, farm gate sales, or other similar food establishments.

Colored Inspection Signs

  • How is the sign color determined for each food premise?

    Public health inspectors inspect all food establishments to assess whether the operation meets the requirements of the Food Premises Regulation. The public health inspector will enter the findings of each inspection in an electronic database that contains a scoring system. Each requirement of the Food Safety Inspection Report is assigned a value (weight), based on the potential to cause food-borne illness.


    The overall score for each food safety inspection is based on the total number and type of infractions observed at the time of the
    inspection. The overall score determines whether a green, yellow or red sign is posted.

  • Where will the colored summary sign be posted?

    The coloured sign must to be posted and maintained at all times in a sign holder in a clearly visible and noticeable location at the
    public entrance of the food establishment.

  • What does a Green sign mean?

    This sign indicates substantial compliance with the Ontario Food Premises Regulation.

  • What does a Yellow sign mean?

    This sign indicates significant non-compliance with the Ontario Food Premises Regulation, which may affect food safety.

  • What does a Red sign mean?

    This sign indicates conditions represent an immediate health hazard to the general public.

  • What should I do if my colored sign gets damaged or goes missing?

    If a summary sign or sign holder is damaged or goes missing, operators must immediately notify Lambton Public Health at 519 383-8331 ext. 3575 or toll free 1-800-667-1839 for a replacement sign.

Inspections

  • How often are food establishments inspected?

    Routine, unannounced compliance inspections are conducted 1-3 times per year, based on a risk assessment that considers the following:

    • Type and volume of food served
    • Type of population served (i.e. the general public, elderly, very young)
    • Number and complexity of food preparation
      steps
    • Food premises history of food-borne illness
      and/or compliance with the Ontario Food
      Premises Regulation
  • What do Public Health Inspectors look for during food safety inspections?

    Public health inspectors check that food premises meet the minimum requirements listed in the Ontario Food Premises Reguation. Some key requirements include:

    • Food is maintained at appropriate temperatures during storage, preparation, cooking, holding and service.
    • Food is protected from cross contamination.
    • Food handlers demonstrate good food handling and personal hygiene practices
    • Adequate sanitation and maintenance processes are in place for surfaces and equipment.
    • An effective pest control program is in place.
  • Can a food establishment have infractions from a recent inspection and still receive a Green (PASS) sign?

    Yes, it is possible for a food establishment to have infractions and still receive a green (PASS) sign. A  green (PASS) sign indicates that the food establishment has achieved substantial compliance with the Ontario Food Premises Regulation. A green (PASS) sign will be issued when any infractions observed are few in number and/or "non-critical" in nature such that they are unlikely to result in food borne illness and food handling/preparation operations do not represent an immediate risk to public health.

    When there are outstanding items of non-compliance remaining at the end of an inspection resulting in a green (PASS) sign being issued, a re-inspection will be done to ensure the issues have been corrected. In some instances, minor issues of non-compliance observed in an establishment receiving a green (PASS) sign may be addressed during the next routine inspection. Repeat infractions noted during re-inspections or during any subsequent compliance inspections may be subject to legal action. It is possible for an establishment to be charged despite receiving a green (PASS) sign.

  • If a food establishment recieves a Yellow (CONDITIONAL PASS) sign, what happens next?

    A re-inspection will take place within 72 hours (3 business days). The operator is responsible for keeping the yellow sign posted until reinspection is conducted and a public health inspector provides a replacement sign.
     

    If all infractions have been corrected, the yellow sign will be replaced with a green (PASS) sign. If infractions remain outstanding, another yellow sign may be issued, and further reinspections will be conducted. In addition, LPH may take legal action for outstanding infractions.

  • If a food establishment recieves a Red (CLOSED) sign, what happens next?

    • The operator must immediately close the food establishment and stop preparing, serving, and/or selling food to the public.
    • The operator must immediately post the Red (CLOSED) sign at the front entrance of the food establishment.
    • The operator must correct the conditions listed on the Closure Order to eliminate the health hazard. The operator must contact the public health inspector for re-inspection when conditions have been corrected.
    • The Operator is responsible for keeping the establishment closed and keeping the CLOSED sign posted until a public health inspector issues a replacement sign. The inspector will rescind the Order and replace the Red CLOSED sign with a Green (PASS) sign only when they are satisfied the health hazard has been eliminated. If the infractions have not been corrected, the Red (CLOSED) sign will not be removed, and the establishment must remain closed. Failure to comply with an Order to close may lead to legal action.

Mandatory Food Handler Certification

  • Are there any other safe food handling courses accepted by Lambton Public Health?

    There are alternate food handler training course that are accredited by LPH. For a list of courses please refer to our website at: https://lambtonhealth.on.ca/classes-and-clinics/food-handler-certification-program. Costs of these courses are set by each individual agency. Please contact the particular agency for pricing.

  • How do I become certified in safe food handling?

    There are three (3) options to achieve safe food handling certification from Lambton Public Health:

    • In-Class Option: Attend a class delivered by Public Health Inspectors at Lambton Public Health (LPH). Complete the course in one day, followed by a written exam.
    • Home Study: Study on your own with our home study package. Then schedule an appointment with LPH to write the exam.
    • Online Course: Study on your own with the online course posted at: www.ingoodhands.ca. Then schedule an appointment with LPH to write the exam.
  • How long is food handler certification valid for?

    Food handler certification is valid for 5 years.

  • What are the costs for food handler certification?

    • In-Class Option - $40
    • Home Study - $40
    • Online Course - $25 + Exam Fee An additional $10.00 fee at the time of your exam is payable to Lambton Public Health.
    • Other Accepted Courses Fees for courses offered by accredited companies are determined by the company.
  • What are the new mandatory food handler certification requirements?

    On May 1, 2011 mandatory food handler certification requirements take effect (By-law No. 30 of 2010.)

    All operators of high-risk food establishments and medium-risk food establishments must ensure there is, at all times when the establishment is operating, at least one (1) holder of a valid Food Handler Training Certificate supervising the preparation, processing, packaging, service and storage of food.

  • What happens if a food establishment fails to comply with the mandatory food handler training requirements?

    If supervisory staff are not certified for your establishment, or there is no certified food handler onsite during an inspection by a Public Health Inspector, action may include a ticket with a set fine under the Public Disclosure By-law 30, 2010, County of Lambton.

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